JL
Jp L
1 reviews | Active since Jun 2025
25 Jun 2025, 18:03
Pick n ****
What a lie of a store and then you want to place an order online they accept it take your money they then fail to deliver. Then they want you to o wait days for your refund. They must change their name to pick n **** not pick n pay
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
25 Jun 2025, 19:10Hi JP,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
- The first stage of acceptance is when the app receives your order for the store and goes into a queue as there are other orders that were placed prior.
- The second and final stage is when the store accepts the order and starts there picking process.
- Driver availability also plays a crucial role when there is an influx in orders.
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply25 Jun 2025, 19:10
Official
Hi JP,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
- The first stage of acceptance is when the app receives your order for the store and goes into a queue as there are other orders that were placed prior.
- The second and final stage is when the store accepts the order and starts there picking process.
- Driver availability also plays a crucial role when there is an influx in orders.
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
JL
Jp L's updateReviewer Update
03 Jul 2025, 10:06Always quick to take your money and false advertising even woth your replay is full of lies asap never delivers in 60 minuts they aretake the hole day and then cancel the order stating its undeliverable and the driver could not reach us again a lie he didnt even called then they took 4 days to only process the refund still not refunded pick a **** you can alway rely on then to ***** you over and they think just saying sorry ane take weeks to pay you back and that not all they advertise more thyme with thyme bank woth fals terms and conditions nowhere sid they state you are not allowed to by food no wonder all your stores are closing useless at iets best
JL
Jp L's update03 Jul 2025, 10:06
Reviewer Update
Always quick to take your money and false advertising even woth your replay is full of lies asap never delivers in 60 minuts they aretake the hole day and then cancel the order stating its undeliverable and the driver could not reach us again a lie he didnt even called then they took 4 days to only process the refund still not refunded pick a **** you can alway rely on then to ***** you over and they think just saying sorry ane take weeks to pay you back and that not all they advertise more thyme with thyme bank woth fals terms and conditions nowhere sid they state you are not allowed to by food no wonder all your stores are closing useless at iets best