pick en pay

im not happy as i called in today at wonder park hyper requesting a top loader 13kg defy , was taken from pillar to post by sarah who even refused to provide me her name as my request was interbranch as glenfare has 3 machines and woodmead 7 machines , she denied and said glenfair said they can not provide interbranch and she said is impossible andmy request is is it still difficult with woodmead she therefore said she is not allowed to give me her name , i,m so embarased in pick in pay for the poor service last call time is 11:29 when she told me that her landline battrey is runing out and contnuosly refused her name please be aware on how you present your customers in an unfair and employing eligimate people *** that was the outbound by her , well the public should stay aware of this behaviour that pick en pay representatives are giving on unfair basis