RD
Raymondt D
1 reviews | Active since Jun 2019
14 Dec 2020, 10:19
PICK & BULLY AT PICK & PAY
Pick & Pay Blue Hills, Midrand. In principal the Consumer Protection Act provides for the exchange of products. On 14 December 2020 I had sent an employee to purchase me sigarets. As it turn-out the purchase was incorrect and was immediate presented to Pick & Pay to exchange. Pick & Pay had rejected it with attitude that was unbecoming. The latter part would be the norm as this Pick & Pay fails badly in its customer services. My argument stays that clothing can be returned and exchanged, however sealed products with proof of purchase can not. This is without merit and frankly very obscure and discriminative and would love to see how this policy came into being.
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Replies (2)
Pick n Pay's replyOfficial
14 Dec 2020, 13:41Good day Raymondt, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.
As per our returns policy, Pick n Pay does not do returns/refunds/exchanges on cigarettes.
Link: Link: https://www.pnp.co.za/returns-policy
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
As per our returns policy, Pick n Pay does not do returns/refunds/exchanges on cigarettes.
Link: Link: https://www.pnp.co.za/returns-policy
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Dec 2020, 13:41
Official
Good day Raymondt, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.
As per our returns policy, Pick n Pay does not do returns/refunds/exchanges on cigarettes.
Link: Link: https://www.pnp.co.za/returns-policy
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
As per our returns policy, Pick n Pay does not do returns/refunds/exchanges on cigarettes.
Link: Link: https://www.pnp.co.za/returns-policy
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,
RD
Raymondt D's updateReviewer Update
15 Dec 2020, 07:38Greetings,
The numbers listed means nothing as when I called them there response was that each pick and bully has its own rules, thus they are unable to assist me. Irrespective the attitude that one wonders if its not better to have a Spar here instead, much better service.
The numbers listed means nothing as when I called them there response was that each pick and bully has its own rules, thus they are unable to assist me. Irrespective the attitude that one wonders if its not better to have a Spar here instead, much better service.
RD
Raymondt D's update15 Dec 2020, 07:38
Reviewer Update
Greetings,
The numbers listed means nothing as when I called them there response was that each pick and bully has its own rules, thus they are unable to assist me. Irrespective the attitude that one wonders if its not better to have a Spar here instead, much better service.
The numbers listed means nothing as when I called them there response was that each pick and bully has its own rules, thus they are unable to assist me. Irrespective the attitude that one wonders if its not better to have a Spar here instead, much better service.