1 reviews | Active since Jun 2019
Pick and Pay Woodmead Hypermarket
BAD BAD BAD service! STAY AWAY!! On Monday the 10th of Jun, I gave my sewing machine and overlocker in to go to Janome in Centurion for repairs and service, less than 30km from the shop - On Friday 14th of Jun, the supplier informed me that they have not received my machine's yet. Try to get hold of Frieda - she was not available - Spoke with Larry- promised me Frieda will phone back - Saturday - no call - so I call client care - Made a big fuss as the supplier only have somebody to fix the machines in on Tuesday. Was once again promised the world... On Tuesday the supplier advise that they have received one, only one of my machines... Wednesday, at long last my machine was allocated - still in the store (8 days later), I was now promised (by Malibongwe) that they will take my machine tomorrow (20 Jun) - problem is still the technician is only there on a Tuesday, thus 25 Jun is the next date and then we start the return process....
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
