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riza A

1 reviews | Active since Jun 2014

19 Oct 2018, 11:29

pick and pay terrible customer service

I purchased 4 pick n pay brand 6pack yogurts from pick n pay trade route mall. the expiry date is 14 november 2018 but the yougurt was expired. the quality of the pick n pay brands are pathetic, i will never purchase a pick n pay brand again.when i called the customer care number , they took my details and said they will call me back regarding the expired yogurt. i received no call and nothing was done about the problem i expereinced. .

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Oct 2018, 10:40
Official

Good day Riza,

Thank you for taking the time to address your concerns with us.

Please note our corporate brand team has completed the complaint, a letter was sent to *** on the 17/10/2018.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua