DF
David F

1 reviews | Active since Feb 2013

11 Feb 2016, 11:25

Pick and Pay take your cash

After paying for a my groceries and getting a SMS from my bank, the teller told me the transaction was canceled.<br> <br> I then logged onto my bank account and showed them that its taken off already. <br> They requested that I pay again for the groceries and if it doesn't reverse the transaction I can come back to the store and get a refund.<br> <br> It's now more that 24 hours later I am still out of pocket for the purchase<br> <br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply11 Feb 2016, 12:17
Official
Hello David@Fryerzoo,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***