Pick and pay Store account worst customer service

At first when I app**** for the account in store I was told a lot of benefits ,the normal prospecting sales pitch.All good and well ,I got the account .On the 13 th of December 2017 I sent an mail to Cards NB to lower my limit.No response until today.On 20 December 2017 I wanted to pay my account so I had to phone the pickandpay accounts call centre to get my easypay number.I also asked the guy do I still need to pay more then I should because off the R200 off the first R500 you spent on your account ,He said I only can pay subtracting the R200.okay so I only paid R575.So now when I got my statement in Jan 2017 there was no deduction of R200 that was said to me when I app**** for the card and when I called on December.So on the 17 Jan I phone account again,I spoke to an agent .In short she did not even know about the promotion when opening a pick and pay account.I asked for the recording of the 20th of December ,no luck ,unable to help me with that. Ask to speak to an supervisor ,totally ignored me on that.She said she will refer it to marketing and they will contact me back .Well until today again no RESPONSE Pick and pay here is the call ref number .Please feel free to listen to the voice recording of how unprofessional your service and product knowledge is ********** 05394

This is what the benefits are showing on Pick web site when you open an account

Benefits: •Up to 55 days interest-free credit if you pay the outstanding balance in full and on time each month. •R200 off your first purchase of R500 or more* •Zero transaction fees. •Zero joining fees. •Low monthly service fee of R10. •The credit facility is accessed via your existing Smart Shopper card. •A PIN is required to access the credit facility. •Up to three secondary cards for family and friends. •Earn bonus Smart Shopper points when you pay your instalment. •Spend at Pick n Pay stores nationwide, including Clothing and Pharmacy stores. •Free SMS notifications on all purchases for your security.

*Offer valid until 28 February 2018. Terms & Conditions Apply