Pick and Pay *****sters

Good day

I will embark on a mission every day, for as long as it takes to get this matter has been resolved.

I will explain how *********** a number of employees and departments are within the Pick and Pay group.

First up, the call center And then the fools responding to Hello Peter reviews

The service from the Pick and Pay call centre is absolutely non-existent, and to be honest, I would feel ashamed.

Multiple phone calls to the Pick and Pay call centre and Hello Peter reviews, no assistance offered to date, and its been 29 days since my first call

So let me start at the beginning, and break down how Pick and Pay treats its customers.

I noticed 2 emails coming through on 1 September 2025, for purchases made at a Pick and Pay store (Sandridge Square in JHB). Needless to say, this looked very suspicious, as I live in Cape Town. Upon inspecting the digital receipt.

I noticed my available shopper points of R104.26 was "redeemed" for this purchase. I never shopped at this store before, and this purchase WAS NOT made by me.

This is also clearly indicated on the receipt: the shopper's name is "Mpho", and not Nicolaas (my name).

On the same day (1 September 2025), I logged a call with Pick and Pay call centre...and received a response via email @ 14h07....Reference number 194190

Later on the same day, I received another email response @ 15h28, MPA has been logged, and my shopper points will be reloaded shortly.

By 8 September 2025, the points had not been reloaded, and I phoned the call center again.

Now I was told, the matter is still under investigation, contradicting the response I received a week earlier, that the points will be re-loaded.

Take note, during these 7/8 days, not 1 person from Pick and Pay phoned me!!!!!

This takes me to my first Hello Peter review made on 8 September 2025, with Pick and Pay responding 9 September 2025, and providing a ref number ***

On 9 September 2025, I receive an SMS, informing me that above mentioned ref number has been completed. Still, shopper points have not been redeemed, or any official response explaining the outcome.

On 18 September 2025, I wrote another Hello Peter review, and my frustration is growing. On the same day, I receive a response from Pick and Pay on Hello Peter, apologizing for the inconvenience caused, bla bla bla.

On 19 September 2025, I get another response "Kindly note that the investigation has been done the ***** department will be in touch with you regarding the outcome".

10 days later, and guess what? Still waiting for my shopper points to be redeemed, or at least a phone call or email providing me with feedback.

It is an absolute disgrace how between your call centre, and whoever is attending to Hello Peter complaints, is simply not even trying to resolve complaints.

Based on my experience the last 29 days, it is a disgrace how this matter is been handled (or rather NOT handled or resolved)

Take note, during these 29 days, multiple promises were made that the shopper points will be redeemed, or I will be contacted!!!!! I am still waiting...

What must I do to get any type of assistance and resolve this matter?