Pick and PAY staff packer, squashes Hot Dog Rolls and forgets to pack Wors for Catering Jobb.

Pick and PAY staff packer, squashes Hot Dog Rolls and forgets to pack Wors for Catering Order, after been purchase. Client sent to collect his own catering order. So embarrassing it was for my Company. On the 28th Dec 2019 I especially did my shopping for a catering job. My Hotdog rolls were packed in at the bottom of my plastic bags and heavier items packed on top. 2X PACKET OF Wors were totaling to R500 [6KG] were not packed in at all . When I arrived at my destination to prepare ,there was no meat and most of all the ROLLS were in no condition to be used as they were all flattened. I was so stressed and couldn't believe this happened ,as I trusted that the packer would be qualified and trained. Living 25km fromPick &Pay at the Crossing Shopping center,, I was unable to return there to collect my items. Instead I had the embarrassing task of asking my client to collect his catering order. I did call the manager immediately and it toke him a good 25mins to confirm the incident. He then said I must come and collect it. My client was sent to collect the item , He was shown the video footage ,which was unnecessary as it delayed my time to prepare. Half of the rolls were replaced and that was the end of that. No call to compensate my travelling expenses or follow up.. Why must I absorb incompetence expenses for PICK &PAY staff members. This is not my first experience with bad service from this store.. As long as customers absorb the cost of staffs mistakes and management hides behind it . Tell me why must I continue to support such behavior and the Company I have been buying from the last 30 years.. Hello CHECKERS!!!!!!