Pick and Pay smart shopper not smart call centre at all

I have written to them for 3/4 weeks and still have received no response unless i ask - the matter has been escalated but still no answer

Pick and pay smart shopper teams my card declined and i wasnt able to swipe for the car competion 4 times until i fixed it myself i asked them to escalate it for me so i may get my points Nothing happened so many calls so many contacts mails - i was just told the matter is escalated and now i have lots points to the value of 4 x R650 and the free gift that comes with it