Pick and Pay should be more careful with their deliveries

I have to rate one star because there is no lower option.

I have placed an online order with Pic and Pay, which was delivered on Monday, 4th April 2022. I am disgusted!

Although I have fully paid for the order BEFORE delivery, four of my items were NOT delivered. No reason given, just NOT DELIVERED. I phoned them, and they said they would refund the amount. They phoned me back yesterday morning to confirm the refund, BUT I HAVE RECEIVED NO REFUND YET, EVEN THOUGH THE WOMAN WHO PHONED ME SAID THAT THE REFUND SHOWS ON THEIR SIDE.

In the meantime, I'm stting WITHOUT the chicken, WHICH I HAVE PAID FOR, because I can only buy more chicken when I have the money to do so.

My second complaint is worse. I have checked to confirm that all other items were in the delivery, which they were, but, naturally, ONE DOES NOT OPEN EACH PACKET OF MERCHANDISE TO CHECK THAT THE CONTENTS ARE CORRECT.

When I wanted to take out a packet of Soup-In-A-Mug instant soup, I discovered that the box only contained ONE packet of soup, instead of THREE, as indicated on the box.

I phoned them to report this, and was told by a VERY RUDE woman that I was supposed to tell the driver about this, and take a photo to confirm the issue... but how? Am I really supposed to open each packet of merchandise to confirm that the contents are correct? And what do I take a photo with? I am a Sassa pensioner and cannot afford to buy a smartphone or a camera.

Also, the woman I spoke with sounded as though she was calling me a ****, telling me that they would have to "investigate." Who would lie about two packets of soup that disappeared from a packet? They're insulting my integrity!

Also, I'm still waiting for them to get back to me on this, and I cannot phone them again since I do not have money to buy more airtime. For this communication, I'm using my sister's wi-fi, which she is gracious enough to share with me.

To Pick and Pay, the following: I will remove this as soon as I receive my refund for the stuff that was not delivered, as well as received a replacement for the soup that disappeared from the packet.

Antoinette Keyser