fI
fiona I

1 reviews | Active since Jul 2015

14 Feb 2017, 15:14

PICK AND PAY ROOISHUISKRAAL...AGAIAAAAAAAAAAAAAAAANNNNNNNNNNN

<p>really ... after all the *** experiences now incorrect airtime .... VODACOM AND MTN is 2diff networks , bought airtime der sunday , only ran short yesterday evening and wen tried to load its invalid ... for goodness sake man when is this shop gonna get competent!!!!!!!!!!!!!!!</p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply14 Feb 2017, 16:06
Official

Good day Fiona,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

fI
fiona I's update15 Feb 2017, 10:22
Reviewer Update

you sent the details to the reeds store and this complaint is for rooihuiskraal mall at reds!

fI
fiona I's update18 Feb 2017, 12:50
Reviewer Update

i would like to say yesterday i have received the best customer service ever, im not 100%sure of name but a lady helped me with this airtime matter , she never ask questions , never made me wait long , just changed it and brought it to me , was around 16.00-16.30pm 17/02/2017 , im sorry i did get your name but thank you for a great customer service at mall @reds pick and pay.