Pick and Pay Promenade pathetic service

Reference to order *** Pick and Pay Promenade Saturday 24th January 2026 order placed between 10am and 11pm for promised delivery between 13h00 and 14h00 as I had friends coming over.Order was continuously put on hold with no communication on app.Could not get through to helpline.My visitors arrived after 14H00 still no delivery App stated order on hold,bearing in mind my funds was reserved.Called helpline again at 15H00, at this I was extremely embarrassed as my guests were asking about order.Eventually got through to helpline ,at this stage i was extremely agitated.Call center agent refused to properly identify himself,no apology or reason for delay,just confirming order cancelled.I definitely will never use this app again,extremely disappointed.Always try to support local business will unfortunately service delivery seems non existent for Pick and Pay Promenade.