Pick and pay please do the right thing

On the 4th March I bought a whiskey at pnp liquor tramshed Pretoria as a birthday present for a friend, then it happened that the recipient was out of the province for work related matters. On the 6th march 2025, I contacted the customer care asking if it's possible to return alcohol since I had a situation I can't resolve since I don't consume alcohol, the answer I got was that the policy doesn't allow returns or refunds on alcohol, then I took my time to go read the policy but only to find out that was not true and that alcohol refunds are permitted with proof of payment.