JC
Jacques C
1 reviews | Active since May 2009
09 Jan 2020, 16:30
Pick and Pay online (*****s) !
Anyone buying pick and pay online, be warned, they charged what they want (no customer service). To sum it up, : *****S !
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
10 Jan 2020, 09:20Good day Jacques, Thank you for taking the time to address your concerns with us. Please note we have escalated your query to our help desk and online shopping. We will revert back to you on Facebook once we have received feedback. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply10 Jan 2020, 09:20
Official
Good day Jacques, Thank you for taking the time to address your concerns with us. Please note we have escalated your query to our help desk and online shopping. We will revert back to you on Facebook once we have received feedback. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
JC
Jacques C's updateReviewer Update
10 Jan 2020, 09:23Dear Pick and Pay team, its now a week (with no reply or feedback).
As I stated a few times, your online shopping process is one big mess. I have now contacted mybroadband and started to give info to the CEO of pick and pay.
I have wasted enough of my own time to raise the issue, it is falling on death ears.
If the online team cant even confirm if a product was on special (as they are saying please send invoices), which I already did.
What more must a client do ? I can give a list of references, no one is taking the query or complaint on, but Pick & Pay are ****** quick to take the wrong amounts (debit orders).
As I stated a few times, your online shopping process is one big mess. I have now contacted mybroadband and started to give info to the CEO of pick and pay.
I have wasted enough of my own time to raise the issue, it is falling on death ears.
If the online team cant even confirm if a product was on special (as they are saying please send invoices), which I already did.
What more must a client do ? I can give a list of references, no one is taking the query or complaint on, but Pick & Pay are ****** quick to take the wrong amounts (debit orders).
JC
Jacques C's update10 Jan 2020, 09:23
Reviewer Update
Dear Pick and Pay team, its now a week (with no reply or feedback).
As I stated a few times, your online shopping process is one big mess. I have now contacted mybroadband and started to give info to the CEO of pick and pay.
I have wasted enough of my own time to raise the issue, it is falling on death ears.
If the online team cant even confirm if a product was on special (as they are saying please send invoices), which I already did.
What more must a client do ? I can give a list of references, no one is taking the query or complaint on, but Pick & Pay are ****** quick to take the wrong amounts (debit orders).
As I stated a few times, your online shopping process is one big mess. I have now contacted mybroadband and started to give info to the CEO of pick and pay.
I have wasted enough of my own time to raise the issue, it is falling on death ears.
If the online team cant even confirm if a product was on special (as they are saying please send invoices), which I already did.
What more must a client do ? I can give a list of references, no one is taking the query or complaint on, but Pick & Pay are ****** quick to take the wrong amounts (debit orders).
JC
Jacques C's updateReviewer Update
10 Jan 2020, 09:26My query has been escalated to senior customer care (now for a week)....
Take note, please call me directly on my phone (as this aint a FB issue)
Take note, please call me directly on my phone (as this aint a FB issue)
JC
Jacques C's update10 Jan 2020, 09:26
Reviewer Update
My query has been escalated to senior customer care (now for a week)....
Take note, please call me directly on my phone (as this aint a FB issue)
Take note, please call me directly on my phone (as this aint a FB issue)
JC
Jacques C's updateReviewer Update
10 Jan 2020, 13:03Pick and Pay's reply :
" Hi Jacques, our Online Technical Team has advised that the price you saw online was exclusive for online deliveries only and not for click n collect orders. "
My reply to that, it was ordered online (trying to save you money on sending it too.
" Hi Jacques, our Online Technical Team has advised that the price you saw online was exclusive for online deliveries only and not for click n collect orders. "
My reply to that, it was ordered online (trying to save you money on sending it too.
JC
Jacques C's update10 Jan 2020, 13:03
Reviewer Update
Pick and Pay's reply :
" Hi Jacques, our Online Technical Team has advised that the price you saw online was exclusive for online deliveries only and not for click n collect orders. "
My reply to that, it was ordered online (trying to save you money on sending it too.
" Hi Jacques, our Online Technical Team has advised that the price you saw online was exclusive for online deliveries only and not for click n collect orders. "
My reply to that, it was ordered online (trying to save you money on sending it too.