JC
Jacques C
1 reviews | Active since May 2009
03 Jan 2020, 12:30
Pick and pay online (SUCKS) .... Charged more that was specified
Dear Pick and Pay,
I ordered goods online (order ***), which was on special.
I confirmed before hand PLEASE take the right amount off.
The bill should have been R199*x2 = R399
To today I got a message, insufficient funds (and the transaction failed 2 times on Pick and Pays side.)
I called my bank (R474.14 failed to be debitted).
The result :
1) Credit Card banking fees for a failed transaction (as I only had R405 in), enough for you to be taken 2) How is R399 now R475 ?????
Seriously .... my first and last time shopping online with pick and pay
You are working with people's MONEY here
The reply from pick and pay twitter :
"Hi, please be advised that after checking with our online team you will be charged the promotional price when your order is being picked."
Clearly someone was sleeping now ? (who will refund me in total (and pay for my banking fees please))
I dont want to do business with a firm that doesnt even cant get basics right !
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
03 Jan 2020, 14:54Hi Jacques,
Thanks for your recent online order and taking the time to write to us regarding your concerns.
Kindly take note that your order has not yet been processed.
We aren’t charging you a day before delivery; we’re introducing a payment authorisation check that will run a day before delivery, to make sure you have sufficient funds to cover the cost of your order.
Depending on your bank, you may receive a notification telling you that funds have been reserved for your Pick n Pay Online purchase. However, your final invoice amount will only be debited against your card once we have picked the products for your order – usually, the day of delivery or the evening before.
Our new payment authorisation process has been introduced to improve your online shopping experience by letting you know, at an earlier stage, of any potential payment issues with the card details you’ve provided. This gives you the opportunity to update your details and select a new delivery date for your order so that you don’t forfeit your order.
To find out more please click on this link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thanks for your recent online order and taking the time to write to us regarding your concerns.
Kindly take note that your order has not yet been processed.
We aren’t charging you a day before delivery; we’re introducing a payment authorisation check that will run a day before delivery, to make sure you have sufficient funds to cover the cost of your order.
Depending on your bank, you may receive a notification telling you that funds have been reserved for your Pick n Pay Online purchase. However, your final invoice amount will only be debited against your card once we have picked the products for your order – usually, the day of delivery or the evening before.
Our new payment authorisation process has been introduced to improve your online shopping experience by letting you know, at an earlier stage, of any potential payment issues with the card details you’ve provided. This gives you the opportunity to update your details and select a new delivery date for your order so that you don’t forfeit your order.
To find out more please click on this link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply03 Jan 2020, 14:54
Official
Hi Jacques,
Thanks for your recent online order and taking the time to write to us regarding your concerns.
Kindly take note that your order has not yet been processed.
We aren’t charging you a day before delivery; we’re introducing a payment authorisation check that will run a day before delivery, to make sure you have sufficient funds to cover the cost of your order.
Depending on your bank, you may receive a notification telling you that funds have been reserved for your Pick n Pay Online purchase. However, your final invoice amount will only be debited against your card once we have picked the products for your order – usually, the day of delivery or the evening before.
Our new payment authorisation process has been introduced to improve your online shopping experience by letting you know, at an earlier stage, of any potential payment issues with the card details you’ve provided. This gives you the opportunity to update your details and select a new delivery date for your order so that you don’t forfeit your order.
To find out more please click on this link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thanks for your recent online order and taking the time to write to us regarding your concerns.
Kindly take note that your order has not yet been processed.
We aren’t charging you a day before delivery; we’re introducing a payment authorisation check that will run a day before delivery, to make sure you have sufficient funds to cover the cost of your order.
Depending on your bank, you may receive a notification telling you that funds have been reserved for your Pick n Pay Online purchase. However, your final invoice amount will only be debited against your card once we have picked the products for your order – usually, the day of delivery or the evening before.
Our new payment authorisation process has been introduced to improve your online shopping experience by letting you know, at an earlier stage, of any potential payment issues with the card details you’ve provided. This gives you the opportunity to update your details and select a new delivery date for your order so that you don’t forfeit your order.
To find out more please click on this link: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
JC
Jacques C's updateReviewer Update
03 Jan 2020, 15:05Dear Pick & Pay team,
At 12:01 I got a sms (Insufficient funds, someone wants to debit my account (Or lets say reserve funds)). R410 was available
At 12:07 I got another sms, after making sure I have at least R399 in my account. At this stage, R450 available
I called my bank, the murchange is www.pnponline and the amount is R474.14 (is under reserved -> Pending -> which means Pick and Pay processed it)
So, saying all of this, I am now going to pay credit card fees (as Pick and Pay confirmed with me, only R399 will be deducted)
What a royal @#$@#$#@ .... to get OIL on a special.
Are you going to refund me my credit card (failure) payments ?????
Another question, why was R474.14 taken and not R399 ?
At 12:01 I got a sms (Insufficient funds, someone wants to debit my account (Or lets say reserve funds)). R410 was available
At 12:07 I got another sms, after making sure I have at least R399 in my account. At this stage, R450 available
I called my bank, the murchange is www.pnponline and the amount is R474.14 (is under reserved -> Pending -> which means Pick and Pay processed it)
So, saying all of this, I am now going to pay credit card fees (as Pick and Pay confirmed with me, only R399 will be deducted)
What a royal @#$@#$#@ .... to get OIL on a special.
Are you going to refund me my credit card (failure) payments ?????
Another question, why was R474.14 taken and not R399 ?
JC
Jacques C's update03 Jan 2020, 15:05
Reviewer Update
Dear Pick & Pay team,
At 12:01 I got a sms (Insufficient funds, someone wants to debit my account (Or lets say reserve funds)). R410 was available
At 12:07 I got another sms, after making sure I have at least R399 in my account. At this stage, R450 available
I called my bank, the murchange is www.pnponline and the amount is R474.14 (is under reserved -> Pending -> which means Pick and Pay processed it)
So, saying all of this, I am now going to pay credit card fees (as Pick and Pay confirmed with me, only R399 will be deducted)
What a royal @#$@#$#@ .... to get OIL on a special.
Are you going to refund me my credit card (failure) payments ?????
Another question, why was R474.14 taken and not R399 ?
At 12:01 I got a sms (Insufficient funds, someone wants to debit my account (Or lets say reserve funds)). R410 was available
At 12:07 I got another sms, after making sure I have at least R399 in my account. At this stage, R450 available
I called my bank, the murchange is www.pnponline and the amount is R474.14 (is under reserved -> Pending -> which means Pick and Pay processed it)
So, saying all of this, I am now going to pay credit card fees (as Pick and Pay confirmed with me, only R399 will be deducted)
What a royal @#$@#$#@ .... to get OIL on a special.
Are you going to refund me my credit card (failure) payments ?????
Another question, why was R474.14 taken and not R399 ?
JC
Jacques C's updateReviewer Update
03 Jan 2020, 15:07Your reply " Kindly take note that your order has not yet been processed. "
Why are R474.17 then reserved ?????????
I am not 21 .... I am mature enough to see BULL**** a mile away !
This is my first and last order online (no jokes)
Why are R474.17 then reserved ?????????
I am not 21 .... I am mature enough to see BULL**** a mile away !
This is my first and last order online (no jokes)
JC
Jacques C's update03 Jan 2020, 15:07
Reviewer Update
Your reply " Kindly take note that your order has not yet been processed. "
Why are R474.17 then reserved ?????????
I am not 21 .... I am mature enough to see BULL**** a mile away !
This is my first and last order online (no jokes)
Why are R474.17 then reserved ?????????
I am not 21 .... I am mature enough to see BULL**** a mile away !
This is my first and last order online (no jokes)
JC
Jacques C's updateReviewer Update
03 Jan 2020, 15:16The transaction even has a VOD reference number (so it was A TRANSACTION).
JC
Jacques C's update03 Jan 2020, 15:16
Reviewer Update
The transaction even has a VOD reference number (so it was A TRANSACTION).
JC
Jacques C's updateReviewer Update
04 Jan 2020, 13:57Today was was 1 hour at Jean Avenue PnP ... The manager also just shaking his head. Disappointing to say the least. In short, PnP owe me R93.14 (you got my banking details per email), please reimburse me for your mistake
JC
Jacques C's update04 Jan 2020, 13:57
Reviewer Update
Today was was 1 hour at Jean Avenue PnP ... The manager also just shaking his head. Disappointing to say the least. In short, PnP owe me R93.14 (you got my banking details per email), please reimburse me for your mistake