Pick and Pay online shopping -Terrible expierence

Placed my order online and selected do not substitute any of my items.

My delivery was scheduled to take place at 15:00pm-16:00pm on the 28th May Firstly my order was delivered earlier and i wasn't able to received it since i wasn't at home hence i asked for the 15:00-16:00pm slot.

Turns out it was the wrong order, the driver came back 20 minutes later to collect.

At 15:30pm my order was delivered. I had 4 items substituted after i said i didnt want any substitutes. I had 8 items not supp**** and 1 item not delivered at all.

I immediately called the customer care team to report this - Reference ********** 652 and spoke to Nontebeko.

Till now there is no reply or call back from pick and pay. Concerning my refund or missing items.

This is absolutely pathetic, people shop online for convenience not more admin. I want my delivery fee of R60 refunded as you didn't follow instructions and all unsupp**** items to be sourced and delivered to me.

my order number is ********** 025 you will see i clearly stated no substitutes and a note to call me before delivery and that was not followed either.

Thanks Lyn