Pick and pay online order incorrect

I ordered at pick and pay online on the 21st December like every month on order number ***. Received my order incorrectly I ordered 6 x Milk never received but invoiced for. Ordered 2 x airwick refills for the automatic machines received 2 x airwick toilet spray that I cannot use. Ordered 5 x pamper cat wet foor pack of 5 only receoved 2.

Today is the 28th of December. No feedback emailed everyday numerous times all that the customer service says is it is getting escilated sorry. Here is my different reff number no feedback on none.

*********614463 *** ******30