PD
Pieter D
1 reviews | Active since Jul 2011
26 Nov 2018, 18:37
Pick and Pay Online have ****** from me.
I have ordered a case of JC le Roux sparkling wine and a case of Russian Bear vodka using PnP online. The order arrived late, with damage. A bottle of JC le Roux and a bottle of Vodka was broken.
My advice is not to use PnP online as one cannot expect the order to arrive intact. Also, they took my money and I am short of 2 bottles now, No arrangement to refund me was advised.
THese guys are no better than ******s.
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Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
15 Jan 2019, 11:32Good day Pieter,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We have been advised by our online team that they have successfully processed to refunds for the damaged goods.
Ref: *** - Russian Beer - 04.12.2018
Ref: *** - JC Le Roux - 04.12.2018
Please feel free to email our Online Team should yo need any other queries/ complaints on ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We have been advised by our online team that they have successfully processed to refunds for the damaged goods.
Ref: *** - Russian Beer - 04.12.2018
Ref: *** - JC Le Roux - 04.12.2018
Please feel free to email our Online Team should yo need any other queries/ complaints on ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply15 Jan 2019, 11:32
Official
Good day Pieter,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We have been advised by our online team that they have successfully processed to refunds for the damaged goods.
Ref: *** - Russian Beer - 04.12.2018
Ref: *** - JC Le Roux - 04.12.2018
Please feel free to email our Online Team should yo need any other queries/ complaints on ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We have been advised by our online team that they have successfully processed to refunds for the damaged goods.
Ref: *** - Russian Beer - 04.12.2018
Ref: *** - JC Le Roux - 04.12.2018
Please feel free to email our Online Team should yo need any other queries/ complaints on ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team