1 reviews | Active since Jun 2016
PICK and PAY ONLINE! Double debiting my account
I was so excited about the experience for online shopping through pick and pay. First time ordering and giving my bank details 29th January 2018 and all went well goods were delivered. Well to my surprise I have been debited twice for the goods amounting to over R1000. well I had experience of being overcharged in the stores for goods that were on special but I guess there are more than one ways to ******* your customers.! I want to be contacted and my money refunded with immediate effect as I am not getting joy from the call centre!!!!
Good day Bernadette,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
Your complaint is being addressed with the online team. We have requested for a refund to be processed for your duplicated order.
Kindly take note that once the refund has been processed it could take between 3-5 working days before your bank makes these funds available to you.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Bernadette,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
Your complaint is being addressed with the online team. We have requested for a refund to be processed for your duplicated order.
Kindly take note that once the refund has been processed it could take between 3-5 working days before your bank makes these funds available to you.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas