Pick and Pay Online delivery service *****s from customers regularly

I am absolutely disgusted by Pick and Pay's online shopping service. AGAIN! I have had several instances where my full order has not been delivered and I have NEVER been reimbursed - ever. We have tried to go through the PNP customer service line countless times - they assure us that our issue will be resolved and then we never hear from them again. I have an outstanding complaint from 3 weeks ago where R320 worth of goods was not delivered. Today, however, they failed to deliver R1,300 worth of goods - all of which have been paid for in full. Not to mention the fact that the driver was 5 hours late. The driver says there's nothing he can do. The driver's manager says there's nothing he can do. The customer service people say they can't help us because they can't reach Woodmead pick and pay and when we try to call Woodmead hyper the phone goes unanswered. This is blatant theft and dishonestly. Pick and Pay is *****ing from us. The fact that NO ONE has bothered to come back to us despite the complaints and issues logged with the contact centre is absolutely disgusting. I will NEVER shop with pick and pay EVER again - not online, not instore - NEVER. They are shameless *******.