Pick and Pay Online Delivery

I ordered on the 22nd Jan. The order was 3 hours late- no notification. I contacted online orders and asked if a manager could phone me, still waiting.....<br> I then thought okay mistakes happen let me give it one more try. I booked my slot got confirmation etc. This time they informed me they would be late- great. When I followed up as I needed to ensure with the later delivery someone would be home. I was put on hold for 10 mins only to be told that they would not be delivering??? Do me a favour as I will NEVER order from Pick and Pay again nor shop from their stores they obviously do not need customers.