Pick and pay must not call there adverti*****ts asap they must call it slow sap.

I have order goods from pick and pay asap, but it always comes hours later 3 to 5 hours later, this is not right, and this is not the first time it has happened to me, Pick and pay must not call there adverti*****ts asap they must call it slow sap. Somebody must do something please; this is getting very bad. I order early in the mornings before the store open of the night before.