Pick and Pay Maponya Mall ( Phillips ) Iron

I am really not happy

I am writing to express my dissatisfaction with the service received at Pick n Pay Maponya Mall regarding a faulty Philips iron purchased on February 27, 2026.

The appliance became faulty within two weeks of purchase. When we returned it to the store to request a refund, we were informed that refunds are not issued after seven days. We were told the iron had to be sent for repairs and would be returned within 30 days.

As of today, May 6, 2026, we have received no communication from the store and remain without an iron. I am concerned that a refund was not offered initially given the short timeframe in which the branded appliance failed. Furthermore, the lack of updates and the extended period my mother has been left without the item is unacceptable.