Pick and Pay local Kenridge
Becareful when shopping at Pick n Pay local Kenriidge. Those cashiers stole my points. I complained to Pick n Pay headoffice who rep**** after a week. The email stated the problem was solved but still my points was not refunded. Sent them another mail its been a momth now still no feedback.
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Pick n Pay's replyOfficial
24 Jun 2019, 10:00Good day Niethaam,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your concerns. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Smart Shopper Team and have been advised that due to a technical error your points were deducted from your card and was not ****** by the cashier.
These points have been reinstated to your card. Your current points balance is 6018.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us regarding your concerns. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Smart Shopper Team and have been advised that due to a technical error your points were deducted from your card and was not ****** by the cashier.
These points have been reinstated to your card. Your current points balance is 6018.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply24 Jun 2019, 10:00
Official
Good day Niethaam,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your concerns. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Smart Shopper Team and have been advised that due to a technical error your points were deducted from your card and was not ****** by the cashier.
These points have been reinstated to your card. Your current points balance is 6018.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us regarding your concerns. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have done a follow up on this with our Smart Shopper Team and have been advised that due to a technical error your points were deducted from your card and was not ****** by the cashier.
These points have been reinstated to your card. Your current points balance is 6018.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team