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Matema M
1 reviews | Active since Oct 2011
03 Apr 2023, 14:08
Pick and Pay Lemon Tree
I bought a full chicken from the Pick and Pay at Lemon Tree and drove back home. To say I was disappointed with the chicken when I got home would be an understatement. The chicken was dry and hard like it was made last week, had to give it away
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Replies (1)
Pick n Pay's replyOfficial
03 Apr 2023, 17:13Hello Matema,
Thank you for reaching out to Pick n Pay Customer Care team. Please accept our apologies for the condition in which the Chicken was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Product Information required ( Most of this information is usually located on the product )
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you so much for choosing PnP. I hope that you have a lovely day.
Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. Please accept our apologies for the condition in which the Chicken was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Slip of purchase:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you so much for choosing PnP. I hope that you have a lovely day.
Kind Regards,
The Pick and Pay Team
Pick n Pay's reply03 Apr 2023, 17:13
Official
Hello Matema,
Thank you for reaching out to Pick n Pay Customer Care team. Please accept our apologies for the condition in which the Chicken was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Product Information required ( Most of this information is usually located on the product )
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you so much for choosing PnP. I hope that you have a lovely day.
Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. Please accept our apologies for the condition in which the Chicken was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Slip of purchase:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you so much for choosing PnP. I hope that you have a lovely day.
Kind Regards,
The Pick and Pay Team