Pick and pay kwamashu...horrible customer care

<p>On sartuday 21st of may i went to pick and pay to grab a few things using my rcs card and the lady at the till advised me that they need to call rcs 1st to confirm my ID and balance she called the mananger Sma Seme who said she will quickly call rcs confirm everthing and ill be on my way. I then waited while she was on the fone dialing rcs, i specifically told her that m in a rush and she ignored me and called someone else to call rcs after 15 min, the person she called also tried for a good 20 and she said she can't seem to call out. She continued to call for another 15 min. She than called the mananger again and she told me lines are down and i should go as there was no other way they can help me. I logged on my rcs app to show them its my card and also show them my spend balance of R2300 but they were not interested when i showed her my id number on the app and on my id book but ahe said no. Than the customer care mananger was called and was told what was happening she that asked how much i need to spend and told her less than 200 she said its fine i can go pay at the till. M angry because i had to wait for close to a hour for a call and verification that never happened. The other mananger made a desicion using her desecration to save me time and embarrassment which could have been made by Sne in 15 min. M very angry at pick and pay right now </p>