Pick and Pay just doesn't care about their customers

We bought a microwave from pick and pay online in July. The microwave stopped working 10/10/2023. We logged it with customer care on the 12/10/2023. We had to email them on the 19/12/2023 to asked when will it be picked up from us. They collected it on the 20/10/2023. They phoned us to tell us there is no stock of the microwave and they will have stock by the 26/10/2023. On the 27/10/2023 we emailed them again to find out what is going on. On the 28/10/2023 we received an email to say that they re-escalated it to the Ottery store. On the 31/10/2023 we emailed them again as no one contacted us again. On the 1/11/2023 my fiancé received a call to say they looking into the matter and they would contact us the same day (of course no one contacted us again. On the the 2/11/2023 we emailed again to find out what is going on and once again no feedback.

Why do we have to keep following up with them. It just feels like they don't care at all. With no microwave we have to make all our food on the the stove so we are using much more electricity than normal and with the prices of increased electricity this is really hurting us financially. In this day where everything is so expensive we have budget to work with just to make sure we can survive but that clearly does not matter to pick and pay. We have paid for the microwave. So Pick and Pay is sitting with our microwave and our money and I just have to spend more money every day as they just don't care.

The customer service is shocking to say the least

Here are all the reverence numbers we received: ************40421