EK
Eden K
1 reviews | Active since Apr 2020
17 Jun 2021, 09:25
Pick and Pay Incompetency
My partner and I opened a Pick and Pay account a while ago. We used the credit and obviously it was supposed to go off on debit order, however every month without fail they would not debit the account and block the account so no further purchase could be done due to no payment. Then after fighting on the phone for hours and having to do an EFT due to their incompetency in debiting the account, they would unblock it and then the same thing happens every month. My partner was retrenched last year and got into contact with them for a payment arrangement due to him not receiving a salary, they asked him to send through the relevant documents which he did. They still phone him for payments and then its's the same fight over and over again. They threatened to have him handed over to lawyers due to non payment and no payment arrangements, which was done numerous times. They are so rude every time he is on the phone with him shouting and screaming, Definitely wouldn't recommend getting the account.
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Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
17 Jun 2021, 10:14Hi Eden, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the inconveniences caused to you and your partner. We have raised this as a complaint with our Store Account Management Team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. "By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Jun 2021, 10:14
Official
Hi Eden, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the inconveniences caused to you and your partner. We have raised this as a complaint with our Store Account Management Team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. "By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
18 Jun 2021, 10:29Hi Eden,
We have tried calling you on the cell number provided on this post however your phone goes to voicemail.
We have been advised by the Store Account Division that they require the smart shopper card number that is linked to the Store Account to be able to assist with your complaint.
Kindly forward us the smart shopper card number or alternatively ask your partner to contact the Store Card Division on ***to be assisted by a consultant.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
We have tried calling you on the cell number provided on this post however your phone goes to voicemail.
We have been advised by the Store Account Division that they require the smart shopper card number that is linked to the Store Account to be able to assist with your complaint.
Kindly forward us the smart shopper card number or alternatively ask your partner to contact the Store Card Division on ***to be assisted by a consultant.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply18 Jun 2021, 10:29
Official
Hi Eden,
We have tried calling you on the cell number provided on this post however your phone goes to voicemail.
We have been advised by the Store Account Division that they require the smart shopper card number that is linked to the Store Account to be able to assist with your complaint.
Kindly forward us the smart shopper card number or alternatively ask your partner to contact the Store Card Division on ***to be assisted by a consultant.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
We have tried calling you on the cell number provided on this post however your phone goes to voicemail.
We have been advised by the Store Account Division that they require the smart shopper card number that is linked to the Store Account to be able to assist with your complaint.
Kindly forward us the smart shopper card number or alternatively ask your partner to contact the Store Card Division on ***to be assisted by a consultant.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
EK
Eden K's updateReviewer Update
18 Jun 2021, 11:47Hi there, I was on the phone with someone that phoned yesterday and i gave her my partners number to phone him directly as i see clients all day and not always able to get to my phone. His number is *** Stephen White
EK
Eden K's update18 Jun 2021, 11:47
Reviewer Update
Hi there, I was on the phone with someone that phoned yesterday and i gave her my partners number to phone him directly as i see clients all day and not always able to get to my phone. His number is *** Stephen White
Pick n Pay's replyOfficial
18 Jun 2021, 12:20Hi Eden,
Thank you for this information.
We have contacted Mr. White and will pass his details on to our Store Card Division to enable them to contact him.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Thank you for this information.
We have contacted Mr. White and will pass his details on to our Store Card Division to enable them to contact him.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply18 Jun 2021, 12:20
Official
Hi Eden,
Thank you for this information.
We have contacted Mr. White and will pass his details on to our Store Card Division to enable them to contact him.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Thank you for this information.
We have contacted Mr. White and will pass his details on to our Store Card Division to enable them to contact him.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,