Pick and pay head office horrible service delivery in fact none was given

Their overall customer service is terrible they give you a reference number when you complain about their service and that's it you never hear from them again. I'm not referring to a branch here I'm referring to their head office so it's understandable that their beaches are performing which ever way cause they're lead by the poor example head office is setting. I've even went as far as send customer care an email with the reference number like they suggested I do and guess what there's just no care or no service at all. Well done pick and pay for a head office you truly set an example one you can't even be proud of.