Pick and Pay East Rand Mall drops the ball!

On Saturday (24 March), my wife and I went to the East Rand Mall Pick and Pay to buy groceries. The store was quite busy which is normal for month end. The problem encountered was as follows: 2 hours in the queue!!!! Many till lanes were empty due to no staff. The existing staff were really not making much of an effort to get the work done and held several chats with one another, further holding up the queue. Then when we finally got out and went to have our parking validated, we were told the time expired and we had to pay out of our own pocket!

That is entirely unacceptable Pick and Pay. I spend R72,000.00 a year at your store and expect the service to be far better.

Should I rather take my business elsewhere?

Not impressed at all!