Pick and Pay double trouble.

Item: Pick n Pay
Rating: 1
Author: Andries S

About Smart shopper card and the following useless service from Pick and Pay My smartshopper card was exchanged at a till point with someone elses smartshopper card. Some person has emptied all my savings of more than R400 the next day. I called Pick and Pay a few times. I established precisely when this has happened with some evidence as well. I was informed Pick and Pay will call me back in about 3 - 5 working days. I called a few times... just empte promises. Then I sent two emails as per there online customer care center. Absolutely no response from them..!! Pathetic!!! My respect for PnP has nosedived completely!!! Customer care is actually non existing. Absolutely pathetic service to think that I was hot by a double wammy by PnP... basically my money got ****** due to PnP staff member, and then PnP jist keeps silent..!! I get no response from them.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

27 Jan 2019, 16:03

Good day Andries,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team and will revert once feedback is received. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team

Pick n Pay's reply27 Jan 2019, 16:03

Official

Andries S's updateReviewer Update

27 Mar 2019, 12:15

Update on this incident: Pick and Pay eventually came back to me. It will be unfair of me to not give them the credit for "rather late than never". In my opinion the reason was because someone was sleeping on the job and/or did not understand the problem at hand despite the fact that I provide in detail what happened after my own investigation. Be it as it may.... I want to give credit to Pick and Pay for eventually resolving this issue and making right with me. You deserve the credit for this. My word of advice after this incident, please try to shorten your time to resolve issues with customers and please for heavens sake, don't tell your customer you will contact them and then weeks go by with no feedback. Anyway... thank you for your response and I must credit Annette for her very friendly and supportive help at the end of the day.

Andries S's update27 Mar 2019, 12:15

Reviewer Update