Pick and Pay dont care about customers

Given todays experience at Pick and Pay Northgate,the constant sms asking how likely I am to recommend PnP is zero. No Store Manager in the store. Paging of the front end Manager who wasn't anywhere and a handful of tellers with lines of people at 12.30 is just unacceptable. Bought a fridge over the weekend but and here is the catch no one can advise when it will be delivered and no one to provide any answers. Phoning the stores *** just a waste of time as it isn't answered. How likely am I to recommend PnP, Lets rather say thank God for Checkers.