JM
John M

1 reviews | Active since Dec 2019

27 Dec 2019, 10:02

Pick and Pay disgrace - what a *******

I see on 16 Aug 2018 there was the following complaint :

"26 Aug 2018, 21:09 AIM 49 inch Pick N Pay Smart TV

Recently bought a AIM 49 inch Smart TV for R4999.00 with the intention of watching/streaming services such as Netflix, Showmax, DSTV Now. After numerous attempts to stream such services via the app/browser even mirror cast, an error pop up or sound playing but a blank screen! It is absolutely false advertising as they promise all the bells an whistles on the box however none of these apps work! It even comes pre-loaded with Netflix and it doesnt work? I mean really? If the app store on this TV is unlicenced, why is PicknPay selling it? I now have to cough up more cash to buy an android box to get these functions! Ps: the remote tends to be buggy as well, giving letters which I did not type!

Pick and Pay responded with absolute ******* i.e. that they were working on it. That was clearly typical corporate BS. About a month ago I bought the exact same TV and I specifically queried the Pick and Pay staff on the Netflix issue and I was assured that they were aware of a previous problem and it had been sorted out. What absolute BS - nothing has been done

0
Replies (1)
Pick n Pay
Pick n Pay's reply31 Dec 2019, 12:50
Official
Good day  John,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team