mG
mike G
1 reviews | Active since Jun 2014
15 May 2020, 15:17
Pick and Pay
Good day. I have a smart shopper card from Pick and Pay. My personal information was given to a third person by Pick and Pay staff without my consent or my knowledge. When I contacted Pick and Pay they ensured me that it is not possible that they would share my private info to a third party without my consent. When I gave them closer information of my complaint they do not want to communicate with me further and now not responding to my e-mails and enquires. My complaint reference number is***
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Pick n Pay's replyOfficial
15 May 2020, 16:16Hi Mike,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply15 May 2020, 16:16
Official
Hi Mike,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team