1 reviews | Active since Mar 2020
Pick and Pay ****************
So with before the lockdown my wife decided to order her groceries from Pnponline to be delivered before the lockdown....groceries order was put in and off go the money from my bank the 25th March. Delivery was scheduled for Thursday 26th March between 1 and 2 which was fine however no food was delivered the entire day and no apology phone call was made to us.... Only after we send an email the evening did we get a call from customer services with a lame excuse we requested a refund if the goods wasn't delivered the next day which is today 27th March..... Got a call this morning the delivery is here at the now closed business address... Like what did you expect with the lockdown.... Had to go and pick up the groceries but ohh no only 20% of the ordered groceries has been delivered although it was available when the order was placed and what I was charged in full for.... **************** or what do you call this... Certainly when you are charging someone in full for something that you can't deliver you will contact that person and ask them if they still want the goods and arrange a refund???
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have gone through the invoice that you have provided us with and advise accordingly.
You were not charged for all items listed under not supp**** as the online fulfilment store did not have stock of these items when invoicing your order.
Kindly take note that when you check out your order online although you receive a confirmation email from your bank advising you of the amount, it is only a reservation set aside for your online order and not a deduction.
Pick n Pay will only request for payment either day before or on the morning of the delivery once all goods have been picked and is ready for invoicing.
Our online customers are given the choice to select for substitutes with their order in the event of an item being out of stock.
Should there be any amounts outstanding to you kindly speak to your bank to have these funds released back in to your account as it was part of the reservation amount.
Click on this link for online shopping FAQ's.> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have gone through the invoice that you have provided us with and advise accordingly.
You were not charged for all items listed under not supp**** as the online fulfilment store did not have stock of these items when invoicing your order.
Kindly take note that when you check out your order online although you receive a confirmation email from your bank advising you of the amount, it is only a reservation set aside for your online order and not a deduction.
Pick n Pay will only request for payment either day before or on the morning of the delivery once all goods have been picked and is ready for invoicing.
Our online customers are given the choice to select for substitutes with their order in the event of an item being out of stock.
Should there be any amounts outstanding to you kindly speak to your bank to have these funds released back in to your account as it was part of the reservation amount.
Click on this link for online shopping FAQ's.> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,