Pick and Pay Call center is a joke, no assistance to offer

For some reason, my available smart shopper points were used by someone else, I even received an online invoice via email.

That's how I picked it up.

Logged the called with Pick and pay 1 September, got my reference email, and confirmation email that the Smart shopper points will be reloaded "shortly",

I phone today to follow up, and what do you know...I get a response: matter is still under investigation and someone will phone me back...

When will you phone me Pick and Pay, when? 7 days passed, and nothing.

Call center assistants are absolute USELESS!!!!

Nothing they can do, except escalate the matter...how many times do you want to escalate?

Stop escalating problems, and start fixing them, or at least keep your customers informed