Pick and pay asp is the worst league ****

The app doesn’t work on my iPhone so I used my android phone. Ordered online, at PnP Mosselbaai paid and paid the extra fee which is nonsense. The order was done at about 1 pm, now it’s 6pm and still nothing. I called the customer service twice but nothing. I checked my order and it shows the delivery was done. Well I’m out of R 700 and nothing to show for it