Pick and pay Asap **** **** ****. Worst call center!!!!

I am really upset with pick and pay. I would give minus 0.This is a horrific service from you guys. And I think it's because I am a black woman and you think we stupid. I had ordered from pick and pay asap order number *** on the 13 August 2022. The most important think was Isomil milk which I didn't but I was charged for it. I went to Maponya to query was told my order was delivered by Dobsonvile and they will not help me. Prudence even had the nerve to tell me to use my other money and buy the milk. They won't help me. I than left the 2 Huggins wipes, 1 Kit Kat chocolate, 1coke coldrink and cearlek at the store. They told me that they will return the items at Dobsonvile..and i will get my ful refund on the15 August including the delivery. on I called the call center on the 15 August spoke to Monwabisa as I had not received my money. She said she is calling store to confirm and she will refund and she will call me back around 12 she didn't. I called back spoke to Michael who that out me through to Monwabisa who said she dealing with the matter. Than later I called again, asked to a manager. And Michael came to the line and **** and said he the manager and I told him I spoke to him earlier and he is an agent and he now said he is a stand in. And I will only speak to him if I want a manager. In short he said that he did the store and I will get full refund which is R395 .95 as the wine which is 165 Randa I took it. So that's the difference. I only got R244.95. You guys now owe me R150.96 including the delivery as you didn't help at all. I have called the call center 18 times. Using my cellphone line. Some calls are even 24 or 26 mins. Querying my MONEY. These are the agents I spoke to whom I remember Monwabisa, Michael Than on The 1st August Raheel said she is capturing my refund I will get the funds with 10 working days still nothing. Today I called I spoke to Philander. Now with Philander I had spoke her on the 1 August 2022 she had put me on hold for more that 20 mins and wrapped. So today I got her again. And I use to get the same agents and she told me the query is with finance and she doesn't know when am I going to get my money. And offered to rather convert the money into a voucher. And I told her I don't want anything to do with Pick and pay. I don't even use it anymore. And I also told my family to stop using asap and some to even stop the store. I have spent more than R300 on these calls from her my refund. Now I am about to take this to the ombudsman. I am giving you until tomorrow to resolve this and I was to be compensated for the headaches and my money that I used calling for my refund. Otherwise we will see. As am very tired. This had been going on from 13th August 2022. Or is it because I am a black female? And is it because I from Soweto that you do not take this seriously. I want my money and the money I used calling in!!!!!! If this is not resolved properly am going to the ombudsman, social media and media. So people would be aware how you guys treat us. Am exhausted by you. Resolve this now! You have made my August and September miserable. And I won't stop as it my money!!!!!