Pick and Pay ASAP (or not)

I am writing as no one seems to take any feedback seriously over the phone and no one calls back when it cuts out either. I would like to say that Pick and Pay Plattekloof is helping to run your business into the ground. Every single time I order, and I have been ordering since you started this service, there has been something wrong with the order each time, when you order you are guaranteed that your order will arrive hours late and with so many products out of stock (which are clearly listed as available on the website) then you have to call support and listen to half an hour long of privacy laws etc, on your own cost I might add as ASAP cannot even be bothered to offer a free customer care line to customers who pay through the roof for the service already. You are promised promo codes which more than 60% of the time have expired by the time you try to place an order, next you are required to pay R20 MINIMUM for a tip in other words by the time you even get the refund for the mistakes made by PICK AND PAY you have now spent close to R100 just to have your query sorted out and to reorder this is ridiculous!!! The worst customer care experience I have ever had and it just keeps getting worse! You offer no apologies and take no accountability.

I know that my feedback will go unnoticed because trying to get through to a manager is an absolutely impossible task even when you leave message begging for one to call you! I am going to post this feedback to Hello Peter as well because people deserve to know what kind of service you offer - it seems Pick and Pay do not care about their customers at all. This is shameful!!