pick and pay asap needs to learn from checkers sixty60!! terrible service

complaint ***

I have sent over 3 requests for feedback from your consultant Julia Hoffman regarding a complain logged on 20th November and she has not bothered to respond or followup. I was overcharged on my asap order and as soon as the overcharging occurred I logged the ticket before the delivery took place. terrible service. I spend over 40 minutes total on a call waiting to speak to another consultant.

as for the email portal to log the complaint- I'm still waiting on any sort of feedback beside from the ticket logged confirmation