GJ
Gideon J
1 reviews | Active since Aug 2020
06 Jan 2022, 18:36
Pick and pay ASAP needs to dissapear ASAP
The store and app are useless. Tried pick and pay ASAP for the first time and the ordering went well, till they decided after payment to change the delivery date to tomorrow when I am at work. I tried to call and cancel but that was a dead end and emails also go unanswered. Useless store and useless app
Helpful (0)
Replies (1)0
Replies (1)GJ
Gideon J's updateReviewer Update
07 Jan 2022, 19:10Hi Gideon,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have been advised that your complaint has been escalated to the Asap Support Team for assistance with reference number : *********
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
This is not helpful at all, I spent the entire day calling and emailing. I am out of airtime and I am tired of sending emails only to be issued a new ticket every time you fail to fix the problem.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have been advised that your complaint has been escalated to the Asap Support Team for assistance with reference number : *********
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
This is not helpful at all, I spent the entire day calling and emailing. I am out of airtime and I am tired of sending emails only to be issued a new ticket every time you fail to fix the problem.
GJ
Gideon J's update07 Jan 2022, 19:10
Reviewer Update
Hi Gideon,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have been advised that your complaint has been escalated to the Asap Support Team for assistance with reference number : *********
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
This is not helpful at all, I spent the entire day calling and emailing. I am out of airtime and I am tired of sending emails only to be issued a new ticket every time you fail to fix the problem.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We have been advised that your complaint has been escalated to the Asap Support Team for assistance with reference number : *********
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
This is not helpful at all, I spent the entire day calling and emailing. I am out of airtime and I am tired of sending emails only to be issued a new ticket every time you fail to fix the problem.