Pick and Pay ASAP! *********** and WORST customer service experience EVER! Avoid using this "supposably" convenient service.

Boikot Pick and Pay and their ASAP! service. They deliver the wrong items and when engaging their customer services team literally after receiving delivery ( 5 different agents in 2 days, Yolanda specifically standing out on numerous occassions) make uncommitted promises! In 24 hours my correct order has still not been delivered (after several committed attempts) nor has the incorrect order been collected. I asked for a manager to call me to discuss this, NO ONE bothered! Absolutely disgusting!

False promises to call you back ( Yolanda told me 11:30 she would phone me back in 15 min, when I called 30 min later, she has gone on her lunchbreak, nevermind updating me on the status of my wrong delivery). Up to this point no one can tell me when to expect my order, I get told that they will process a refund that will take 7 days to be back in my account as the store cannot find a solution, according to the store the items went out! NOT MY PROBLEM Pick and Pay, your incompetence can be resolved internally, either refund a customer their money immidiately ( as you take it immidiately ) or deliver the correct items purchased!