Pick and Pay ASAP Delivery Service

I placed an order and never received the item, yet the company insists it was delivered because “the system says so.” When I raised the issue, I was asked if it was delivered to my satisfaction — but how can it be, when I never received it?

This response is unacceptable. A tracking status does not replace actual delivery. I expected either a replacement or a refund, not to be dismissed based on internal records. Very disappointed in the lack of accountability and customer care.

I’m requesting immediate resolution: a full refund or the item to be re-sent.

I have lost all confidence in Pick and Pays delivery service