Pick and Pay Asap are the worst

I only recently started using PNP Asap and let me tell you of the 5 times I have ordered from there only one experience was ok. The first time one of my items were not in the order, after i ordered the afternoon for delivery between 15h00 and 16h00 and only ended up getting my goods the next morning and my supper was in that order. The second time the same thing item missing. The third time my order was due between 11h30 and 12h00 and at 13h00 I had to follow up and it only was only delivered after 14h00. The fourth time same thing delivery on came through after I followed up so waited three hours . The App is also not always easy to navigate. Please step up your game Pick and Pay