DF
Deidre F

1 reviews | Active since Dec 2016

01 Dec 2016, 12:21

PICK AND PAY AND SAMSUNG SUCK

<p>I bought a samsung diswasher at Pick N Pay Ottery Hypermarket. it broke within the warranty period (December 2015) in which I went to Pick and Pay Ottery to log the complaint about my broken dishwasher and was advised by the appliance manager that the suppliers are all closed and i must come back in Jan. i went back and that manager was no longer working there and he never lodged the complaint. i then spoke to another lady there and she wans going to sort it out. i went after a few weeks and still nothing was sorted i have been given the run around. Then a techinician from samsung came out and theywant money upfront before they replace the door, why should i pay for this when it was within the warrantly period. its been a year now since i first lodged the complaint is it now my fault that nothing was done professionally and now i am liable to pay for this to be fixed. now a fdifferent manager at Pick and pay Mr Noble and he wants me to pay for half of the repairs money is he then mad his manager Mr Veardy then said that hyper must take responsibility for this. if they dont then they can come collect the dishwasher and give me a full refund. Wayne Peters from samsung says that Hyper must take responsibility, so tell me now who is going to sort this out and when </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Dec 2016, 13:22
Official

Good day Deidre Farmer,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas