1 reviews | Active since Nov 2016
Pick and Pay and never get!!
<p>I ordered food for my dad on Friday. He lives in an Old Age Home and can only get to the shops on Tuesdays with the staff bus. I ordered through Pick and Pay Online. He is still waiting his delivery. I have emailed them twice and phoned them 3 times. All i got was " sorry for the inconvenience". The inconvenience of not having food the whole weekend???? I asked for some sort of compensation for my dad and the call centre lady laughed. I am so angry. Did not expect such ****ty service from such a huge company. If anyone knows of a top boss in PnP please inbox their email address to me. So fed up with **** don't give a **** attitude in SA!?!?!?</p>
Good day Jenny,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconveniences caused to you.
Due to technical difficulties experiences by the online store, all orders had to be rescheduled as they were not able to process orders on time.
We are busy addressing this with our online shopping team.
Kind regards,
Vanitha Venketas
Good day Jenny,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the inconveniences caused to you.
Due to technical difficulties experiences by the online store, all orders had to be rescheduled as they were not able to process orders on time.
We are busy addressing this with our online shopping team.
Kind regards,
Vanitha Venketas
Hi Vanitha
as a customer, your internal issues are not my problem. You promise exce I have not just sat here and waited for the order I have been very proactive in trying to sort the problem out and not once did anyone tell me my order would be delayed by one day - never mind four. I want some compensation for my father because " I am sorry for your inconvenience " is not good enough. Like I said, my father spent the whole weekend without basic food. You took my order and money within five minutes of me confirming the order - sorry is not sufficient.You quote in your website the following : Consumer sovereignty; Doing good is good business; and maximising business efficiency. You are not doing it good and you are not doing it efficiently. I look forward to your response. You may contact me privately on **********
Hi Vanitha
as a customer, your internal issues are not my problem. You promise exce I have not just sat here and waited for the order I have been very proactive in trying to sort the problem out and not once did anyone tell me my order would be delayed by one day - never mind four. I want some compensation for my father because " I am sorry for your inconvenience " is not good enough. Like I said, my father spent the whole weekend without basic food. You took my order and money within five minutes of me confirming the order - sorry is not sufficient.You quote in your website the following : Consumer sovereignty; Doing good is good business; and maximising business efficiency. You are not doing it good and you are not doing it efficiently. I look forward to your response. You may contact me privately on **********