AvdW
Andre van der Westhuizen
1 reviews | Active since Sept 2014
16 Apr 2026, 16:40
Pick a Pay Smartshopper Card
Once again after saying wait 24 hours to create your smart shopper card you get told sorry email account exists.
Pick a Pay will close more stores as they don't care about customer service.
This is my 4th review on Hello Peter and I get no help, thank you Checkers you will get my order.
*** Andre van der Westhuizen
Helpful (0)
Replies (4)0
Replies (4)AvdW
Andre van der Westhuizen's updateReviewer Update
16 Apr 2026, 17:12Just spoke to an agent, go to the store.
Hallo the store gave me the card to go and do it at home.
Clever they are and this after holding on for 20 minutes.
Talk to WhatsApp we give you a computer to talk to.
Am I stupid????
Really you guys must wake up. Drive back to the store. Do they osy my fuel???
I want to log on a stupid request.
Hallo the store gave me the card to go and do it at home.
Clever they are and this after holding on for 20 minutes.
Talk to WhatsApp we give you a computer to talk to.
Am I stupid????
Really you guys must wake up. Drive back to the store. Do they osy my fuel???
I want to log on a stupid request.
AvdW
Andre van der Westhuizen's update16 Apr 2026, 17:12
Reviewer Update
Just spoke to an agent, go to the store.
Hallo the store gave me the card to go and do it at home.
Clever they are and this after holding on for 20 minutes.
Talk to WhatsApp we give you a computer to talk to.
Am I stupid????
Really you guys must wake up. Drive back to the store. Do they osy my fuel???
I want to log on a stupid request.
Hallo the store gave me the card to go and do it at home.
Clever they are and this after holding on for 20 minutes.
Talk to WhatsApp we give you a computer to talk to.
Am I stupid????
Really you guys must wake up. Drive back to the store. Do they osy my fuel???
I want to log on a stupid request.
Pick n Pay's replyOfficial
17 Apr 2026, 08:18Hi Andre,
Thank you for reaching out to the Pick n Pay Customer Care Team & for taking my call.
As per our telephonic discussion, I have escalated this query to our Support Team to have both profiles merged.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team & for taking my call.
As per our telephonic discussion, I have escalated this query to our Support Team to have both profiles merged.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay's reply17 Apr 2026, 08:18
Official
Hi Andre,
Thank you for reaching out to the Pick n Pay Customer Care Team & for taking my call.
As per our telephonic discussion, I have escalated this query to our Support Team to have both profiles merged.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team & for taking my call.
As per our telephonic discussion, I have escalated this query to our Support Team to have both profiles merged.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay's replyOfficial
17 Apr 2026, 11:51Hi Andre,
We have tried calling you however you were not available to take our call.
We are pleased to advised that your duplicate profile has been deleted and your online profile was linked to your smart shopper profile.
Please try to log in to your profile via the app and should you experience any problems feel free to pop us a message.
Kind regards,
The Pick n Pay Team.
We have tried calling you however you were not available to take our call.
We are pleased to advised that your duplicate profile has been deleted and your online profile was linked to your smart shopper profile.
Please try to log in to your profile via the app and should you experience any problems feel free to pop us a message.
Kind regards,
The Pick n Pay Team.
Pick n Pay's reply17 Apr 2026, 11:51
Official
Hi Andre,
We have tried calling you however you were not available to take our call.
We are pleased to advised that your duplicate profile has been deleted and your online profile was linked to your smart shopper profile.
Please try to log in to your profile via the app and should you experience any problems feel free to pop us a message.
Kind regards,
The Pick n Pay Team.
We have tried calling you however you were not available to take our call.
We are pleased to advised that your duplicate profile has been deleted and your online profile was linked to your smart shopper profile.
Please try to log in to your profile via the app and should you experience any problems feel free to pop us a message.
Kind regards,
The Pick n Pay Team.
AvdW
Andre van der Westhuizen's updateReviewer Update
20 Apr 2026, 11:22Thank you Pick a Pay you have resolved my issues, a happy customer again.
AvdW
Andre van der Westhuizen's update20 Apr 2026, 11:22
Reviewer Update
Thank you Pick a Pay you have resolved my issues, a happy customer again.