PICK A PAY SMART SHOPPER

Morning

in Nov18 i went to Pick a Pay to redeem my points R87.00 on my smart shopper card. At the till after trying a few times they told me that unfortunately they are off line and can’t redeem my points. The next week when i went back and told the cashier to take up my points it was gone. I then went to the supervisor who was on duty the day they supposedly were off line and logged a complaint. She then send me to the Manager who first tried to phone then ask me to send all the till slips that I had as prove via e-mail. At one stage Gary the manager phoned to say that there is a problem with the smart shopper and I must give them till 15 Jan. It is almost 3 months and still no points- I know R87.00 is not a lot of money but it is the principal of the matter. How can Pick n Pay give to the customers and then take it again And I am not the only one, my colleague have the same happening with her at Pic n Pay Paarl Mall. I also contacted the smart shopper card customer care myself of acknowledged the mail but no word up till today

regards