AB
Andrewlene B
1 reviews | Active since Mar 2023
04 Mar 2023, 13:12
Pick a pay asap
I have placed an order on pick a pay asap on the 4th february they cancelled the order on the 4th of february the money was deducted from my bank account and i have yet to receive any feedback on the order or the money. I have contacted them numerous times i have emailed and called the head offices in kenilworth. They advised that the finance department wil be in touch with me today is the 4th of march i have not received any feedback from them. The pick a pay store advised me that they have nithing to do with the online orders. This is not a small order and im still waiting on my money.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
04 Mar 2023, 15:56Hi Andrewlene,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) Reason for call: Preferred resolution:
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) Reason for call: Preferred resolution:
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply04 Mar 2023, 15:56
Official
Hi Andrewlene,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) Reason for call: Preferred resolution:
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) Reason for call: Preferred resolution:
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,